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We're deeply committed to astounding you with both our products and service. If you are not 100% satisfied with any aspect of Best Cellars, please let us know. We'll do everything we can to correct the problem and to make your experience with us a happy one.
At Best Cellars, we've tried to remove any obstacles between you and your enjoyment of wine.
And we'll keep on trying.
Please let us know what you think. With a little help from our friends, we can look forward to continually making Best Cellars even better. |
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"Mr. White, meet Mrs. Red"
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It's easy to return an item for an exchange or refund. Assist us by indicating the reason for your return or exchange on the back of your packing slip. Please repack your order, enclose the packing slip, insure the package and mail it to:
Best Cellars
Attn: Web Fulfillment New York
1291 Lexington Avenue
New York, NY 10128
212-426-4200
Attn: Web Fulfillment Boston
1327 Beacon Street
Brookline, MA 02446
617-232-4100
Attn: Web Fulfillment DC
1643 Connecticut Avenue NW
Washington, DC 20009
202-387-3146
Attn: Web Fulfillment VA
2855 Clarendon Boulevard
Arlington, VA 22201
703-741-0404
We'll refund or credit the value of the item and any taxes you were charged.
Shipping charges are non-refundable.
Or, if you would prefer, you may return items purchased through our Web site to any Best Cellars store.
If you have any questions, please let us know.
Please direct all calls regarding returns or delivery to the store location where your order originated.
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